TRAINER IT OUTSOURCING MANAGEMENT – HERY PURNAMA

inhousetrainer.net : HERY PURNAMA 081223344506 – CORPORATE IT TRAINER FOR TRAINING IT OUTSOURCING MANAGEMENT WITH ITIL V.3

SYLLABUS

Durations : 2 Days (09.00 – 16.00)
Descriptions
IT Outsourcing Management Framework Based on ITIL Due to rapidly
advances in technology, increasingly demands for IT applications and the inadequate
supply of internal IT personnel, many organizations have looked for outside
providers to effective product delivery and also to remain competitive.
Therefore the need for governance in outsourcing relationships is undisputed.
On the other hand service recipients and service providers have some
difficulties to manage their outsourcing relationships. So in this paper, we
would identify the main problems and challenges related to IT outsourcing. In
addition, we will determine the ITIL V3 processes which are suitable and
adaptable for outsourcing management. Then at the final stage a framework will
be suggested which is arisen from the ITIL V3 framework. This framework would
illustrate the practical processes and stages which are helpful in managing IT
outsourcing resources
What you’ll learn
     
You will learn how to manage your IT Outsourcing
using ITIL V.3 Outsource Toolkit
Requirements
     
NO prior knowledge is required
Who
this course is for
     
IT Manager
     
IT Governance
Contents
Introductions
     
introducing the outsourcing
     
Introducing IT Governance, ITSM
     
IT Outsourcing Relationships
Outsourcing
     
Outsourcing Definitions
     
Benefits & Chalenges
     
IT Outsourcing Strategies
     
IT Outsourcing Governance
Understanding of ITIL
V.3 Lifecycle
     
Service Strategy
     
Service Design
     
Service Transition
     
Service Operation
     
Continual Service Improvement
IT Oursource Case
Analysis
     
Reasons of outsourcing project
     
Benefits gain by outsourcing
     
Problems of using outsourcing
     
Time to solve any downtime problem by
outsourcing company
     
Level satisfaction of outsourcing service
ITIL V.3 – IT
Outsource Problems, Process and Function Alignment
     
Downtime Problem
     
Recurring same problem
     
Cost Problem
     
Misunderstanding of the contract statement.
     
Misunderstanding of the requirements.
     
Effective plan to manage the relationship with
outsourcer.
     
How to manage project when requirement change.
     
Reduce additional cost and time when changes
occur.
     
Security problem when conducting with
outsourcers
     
Conduct, Control & Monitoring
     
Conclusions

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TRAINER IT OUTSOURCING MANAGEMENT – HERY PURNAMA
Mr. Hery Purnama – Trainer – 081223344506