inhousetrainer.net : HERY PURNAMA 081223344506 – CORPORATE IT TRAINER FOR TRAINING IT OUTSOURCING MANAGEMENT WITH ITIL V.3
advances in technology, increasingly demands for IT applications and the inadequate
supply of internal IT personnel, many organizations have looked for outside
providers to effective product delivery and also to remain competitive.
Therefore the need for governance in outsourcing relationships is undisputed.
On the other hand service recipients and service providers have some
difficulties to manage their outsourcing relationships. So in this paper, we
would identify the main problems and challenges related to IT outsourcing. In
addition, we will determine the ITIL V3 processes which are suitable and
adaptable for outsourcing management. Then at the final stage a framework will
be suggested which is arisen from the ITIL V3 framework. This framework would
illustrate the practical processes and stages which are helpful in managing IT
You will learn how to manage your IT Outsourcing
using ITIL V.3 Outsource Toolkit
NO prior knowledge is required
this course is for
introducing the outsourcing
Introducing IT Governance, ITSM
IT Outsourcing Relationships
Benefits & Chalenges
IT Outsourcing Strategies
IT Outsourcing Governance
Continual Service Improvement
Reasons of outsourcing project
Benefits gain by outsourcing
Problems of using outsourcing
Time to solve any downtime problem by
Level satisfaction of outsourcing service
Outsource Problems, Process and Function Alignment
Recurring same problem
Misunderstanding of the contract statement.
Misunderstanding of the requirements.
Effective plan to manage the relationship with
How to manage project when requirement change.
Reduce additional cost and time when changes
Security problem when conducting with
Conduct, Control & Monitoring
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TRAINER IT OUTSOURCING MANAGEMENT – HERY PURNAMA
Mr. Hery Purnama – Trainer – 081223344506