Silabus Training ITIL V.3 / 2011

Silabus/ Syllabuss Training ITIL

ITIL Foundation V.3

 

 

 

Deskripsi

:

ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.

 

Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

 

Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:

 

1.       Service Strategy

2.       Service Design

3.       Service Transition

4.       Service Operation

5.       Continual Service Improvement

 

 

 

 

Tujuan Training

:

Peserta mampu memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3. Beserta tambahan skenario studi kasusnya dan implementasi menggunakan ITSM software simulation

 

Peserta dapat melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan

 

Peserta mengerti tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan

 

 

 

Target Peserta

:

          IT Manager

          IT Drector

          IT Infrastructure Staff

          Direksi

 

 

 

Prasyarat

:

          Telah memahami kebutuhan IT Infrastruktur dalam perusahaan

          Memiliki basic skill atau pengetahuan di bidang IT.

 

 

 

Materi Training

:

 

 

 

Ø  Day 1

 

 

       Introduction                                             

 

           The Four Perspectives (Attributes) of ITSM                         

 

           Benefits of ITSM                                           

 

           Business and IT Alignment                                 

 

           What is ITIL®?  V.3 vs 2011

                                        

 

       Common Terminology                                       

 

           What are Services?                                           

 

           Processes & Functions         

          Defining Processes                                         

          Defining Functions                                         

          Connecting Processes and Functions                           

 

       The Service Lifecycle                                  

 

           Mapping the Concepts of ITIL® to the Service Lifecycle                   

 

           How does the Service Lifecycle work?                                 

 

       Service Strategy                                          

 

           Major Concepts                                             

          Creating Service Value                                     

          Service Packages and Service Level Packages                         

 

           Service Strategy Processes                                   

          Service Portfolio Management                            

          Financial Management                                   

          Demand Management                                     

 

           Service Strategy Summary                                 

          Interfaces with the Service Design Phase                     

          Interfaces with the Service Transition Phase                    

          Interfaces with the Service Operation Phase                         

          Interfaces with the Continual Service Improvement Phase             

 

           Service Strategy Service Scenario                               

          Overall Service Strategy                                 

          Service Portfolio Management Considerations                   

          Financial Management Considerations                                   

           Demand Management Considerations                                    

 

Ø  Day 2

       Service Design                                     

 

 

           Major Concepts                         

          Five Major Aspects of Service Design  

          Service Design Packages                        

 

           Service Design Processes                            

          Service Level Management                   

          Supplier Management                           

          Service Catalogue Management          

          Capacity Management                           

          Availability Management                      

          IT Service Continuity Management   

          Information Security Management   

 

 

           Service Design Scenario                                                      

          Service Level Management Considerations               

          Capacity Management Considerations                       

          Availability Management Considerations                   

          Information Security Management Considerations

          Service Catalogue Management Considerations       

          ITSCM Considerations                                                     

          Supplier Management Considerations                        

 

 

       Service Transition                                                          

 

           Service Transition Processes                              

          Knowledge Management                              

          Service Asset and Configuration Management 

          Change Management                                             

          Release and Deployment Management             

          Service Validation and Testing                               

 

           Service Transition Summary                                        

 

           Service Transition Scenario                                         

          Knowledge Management Considerations            

          Service Asset and Configuration Management Considerations                

          Change Management Considerations                                        

          Release and Deployment Management Considerations         

          Service Validation and Testing Considerations                           

 

           Service Transition Review Questions                                               

       Service Operation                                                         

 

 

           Service Operation Functions                              

          The Service Desk                                             

          Technical Management                               

          IT Operations Management                         

          Application Management                            

 

           Service Operation Processes                             

          Event Management                                     

          Incident Management                                

          Problem Management                                 

          Request Fulfillment                                      

          Access Management                                    

 

 

           Service Operation Scenario                            

          Functions                                                       

          Processes                                                       

 

           Service Operation Review Questions              

 

Ø  Day 3 

 

       Continual Service Improvement                              

 

 

           Continual Service Improvement Processes   

          Service Level Management                        

          Service Measurement and Reporting      

          CSI (   Step) Improvement Process          

 

           Continual Service Improvement Summary   

 

           Continual Service Improvement Scenario     

          Service Level Management                        

          Service Measurement and Reporting      

          CSI Process                                                       

 

           Continual Service Improvement Review Questions

       ITIL® Foundation Exam Tips                                                  

 

           Exam Details                                                            

 

           Practical Suggestions                                            

 

       Certification                                                            

 

           ITIL® Certification Pathways                       

 

           ISO/IEC Pathways                                         

 

Ø  Day 4 :  Study case, Exam Preparation

 

 

HERY PURNAMA – 081.223344.506 Freelance trainer untuk traning ITIL . Aktif di beberapa training center di Jakarta ,Bandung ,Surabaya ataupun diundang sebagai Inhouse Trainer di beberapa perusahaan baik bidang industri, pertambangan, finansial, asuransi, perbankan di seluruh indonesia

Hery adalah Inhouse trainer ITIL  di bandung, Jakarta, bekasi, bogor, sukabumi, semarang, yogya, Surabaya, bali, Lombok, ntb, ambon, jayapura, makasar, menado, Banjarmasin, Pontianak, palangkaraya, Balikpapan, samarinda, batam, lampung, Palembang, Riau, Padang, Medan, Aceh, Malaysia, Singapore , sisindotek training center dan wilayah Indonesia , Undangan Inhouse training bisa menghubungi  Hery – 081.223344.506 atau inhousetrainer@yahoo.com

Topik training lain yang diberikan Hery : sencha-extjs, excel-vba-macro, itil-cobit-cisa-uml, codigniter-yii,oracle-dba, sqlserver-dba, asp-net, vb-net, google-map-api, google-sketchup-3d, excel-advance-accounting, project-management, ms-project-ITIL, SEO-Internet-Marketing, php-mysql-jquery, android-phonegap-jquery-mobile, ms-access-vba, visual-foxpro, ITIL-server, facebook-api-developer, python-programming, adobe-ITIL, corel-draw, adobe-indesign, adobe-flash, cms-ITIL, 3d-studio, autocad, mobile-apps-development, sms-gateway, spss-matlab, dan lainnya silahkan konsultasikan

Untuk informasi/konsultasi atau undangan sebagai inhouse trainer silahkan menghubungi :

HERY PURNAMA
OCA., CIW., ITILF.

Hometown  : Bandung – Indonesia
Call/SMS/WA : 081.223344.506
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inhousetrainer@yahoo.com
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Hery Purnama – 081.223344.506 – inhousetrainer@yahoo.com.
Freelance IT Trainer, Trainer Excel VBA Macro, Trainer Sencha ExtJS, Trainer Google Map API, Trainer SPSS, Trainer MS Project, Trainer Primavera, Trainer Google Sktechup 3D, Trainer Android Phonegap, Trainer Oracle, Trainer SQL Server, Trainer MySQL, Trainer PHP Jquery Mobile , Trainer Java, Trainer HTML5 Javascript, Trainer SEO Internet Marketing, Trainer Project Management, Trainer SMS Gateway, Trainer CMS WordPress, ITIL, COBIT

Author: Inhouse Trainer freelance

Hery Purnama 081.223344.506 - Freelance Trainer , Excel VBA Macro, Android, Phonegap, ITIL, COBIT, Google Map API, Sketchup3D , MS Project, Sencha ExtJS, Oracle , MySQL DBA, MS. Access VBA, Primavera P6, MS Project ,Jquery, Yii, CodeIgniter. laravel, CATIA 3D, Unity 5 , PMBOK, PMO, TOGAF, PRINCE2 - Call : 081.223344.506 | PinBB : 7DC633AA| Email / YM : inhousetrainer@yahoo.com | FB : inhousetrainer | TW : inhousetrainer

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